Problems with extra buttons or volume control The volume control and the keys for extra keyboard features such as Internet or E-mail are controlled by additional HP software kbd.
If any of the following symptoms are present, reinstall and update the keyboard software. A message is displayed stating that kbd. Keyboard does not work Before troubleshooting the keyboard, find out what kind of wired keyboard you have by looking at the end of the keyboard cable and comparing it to the following images:. Keyboard connector type. If the Windows Start menu opens, the keyboard is working and the software that you are using has stopped responding.
If the Windows Start menu does not open, the keyboard or operating system has stopped responding. Use the following steps to check connections and properly synchronize the keyboard to the BIOS and Windows. With the computer fully off, disconnect all devices connected to the computer except for the monitor. If you find pins that are bent, attempt to straighten the pins with the tip of a retracted ball-point pen.
If pins are bent beyond repair or are broken, replace the keyboard. If so, the broken pin must be removed from the hole before another keyboard can be connected. Reconnect the keyboard. For USB keyboards, connect the keyboard into a USB connector on the back of the computer that was not previously used. With only the Keyboard and monitor connected, turn on the computer. If the Windows Start menu opens, the keyboard is now working.
There was a connection problem. Use the arrow keys to shut down the computer. Reconnect your other devices, including the mouse. If the Windows Start menu does not open, the keyboard might be bad.
Connect the keyboard to another computer to see if it is bad. Replace the keyboard if it does not work wtih another computer. If the keyboard works on another computer, shut down your computer and continue using these steps:.
Turn on the computer and immediately begin pressing the F8 key repeatedly until an Advanced Boot Options screen appears. Select Safe Mode , and press Enter. If a logon page opens, log on to your computer using a user account that has administrator rights. If you don't know your password, press Enter. Click Start , type device manager into the Start Search field, and press Enter.
Click View and select Show Hidden Devices. Figure : Show hidden devices. Figure : Uninstall button. Continue removing device names in the keyboard category until all device names have been uninstalled. The keyboard should now work correctly. If the keyboard still fails, reinstall and update the keyboard software. Reinstalling and Updating the keyboard software HP and Compaq keyboards use special software kbd. This software provides extra functionality for the extra multimedia keys, Internet keys, and the volume control on some keyboards.
Step 1: Restore the original keyboard drivers Use one of the following methods to restore the original keyboard drivers. Use Recovery Manager to restore the original keyboard drivers. Download the original keyboard drivers from the HP Web site. Figure : Welcome to the Recovery Manager screen. Then click Next. On the Driver Reinstaller screen, click Yes. In the list of factory-installed drivers, click the Keyboard driver to select it. Figure : Select a driver to reinstall screen.
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